Shipping & Returns
About Returns
Due to the intimate nature of sexual health products and health regulations regarding medical devices, we are unable to accept product returns.
Issues with an Online Order?
If you ordered online at onecondoms.com and received product that is damaged during shipping, please email info@onecondoms.com within 48 hours of receipt and we will ship you a replacement. If you are not completely satisfied with your purchase, please contact customer service at info@onecondoms.com within 30 days of receipt of your order.
Bought In-Store and Something’s Off?
If you have a quality-related issue or concern regarding your product, please contact our Quality Department at qc@globalprotection.com or call 617-946-2800. At ONE®, we take the quality of our products — and the health and safety of our customers — very seriously. We’re here to help, and we investigate thoroughly when it comes to any concerns regarding product quality. Depending on the issue, a quality-related concern is the only reason why we may ask you to send the product back to us — and that’s for inspection and testing, not restocking.
Where is ONE® and MyONE® Custom Fit® Sold?
United States
ONE® & MyONE® Custom Fit®: onecondoms.com
Also on Amazon: amazon.com/one
Prefer to shop in person? Select ONE® and MyONE® products are available in retail stores across the US, find a store here!
Canada
ONE® & MyONE®: onecondoms.ca
Also on Amazon: amazon.ca/onecondom
United Kingdom
ONE® & MyONE®: onecondoms.co.uk
Australia
ONE®: au.onecondoms.com
Indonesia
ONE®: onecondoms.id
Malaysia
ONE®: onecondoms.my
Singapore
ONE®: onecondoms.sg
Thailand
ONE®: myonethailand.com
United Arab Emirates
ONE®: onecondoms.ae
Vietnam
ONE®: onecondoms.vn
We also ship to the European Union!
We can also ship to the European Union and other countries around the world. The countries below with the hyperlink take you to a distributor website within a country where you can make a direct purchase.
France
The Netherlands
Germany
Italy
Switzerland
Sweden
Ukraine
Czechia
Malta
ONE® and MyONE®: https://lustylove.eu/
Spain
ONE®: www.tujugueteriaerotica.com/
MyONE®: www.kondomotheke.de/one
Country Not Listed?
Try one of these distributors!
Still Have Questions?
We’re always here to help.