FAQs
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How will my purchase appear on my credit card statement?
We accept payment by all major credit, debit cards, and PayPal. Any charge will appear on your statement as...
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Are ONE® and MyONE® sold in stores?
A variety of ONE® Products are available in select retail stores such as Walgreens, CVS & Walmart. Our ...
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What carrier do you use for shipments? How long does shipping take?
ONE® Condoms offers free ground shipping for orders over $15 that are shipped to a US address. Expedited s...
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My FitKit® did not print correctly – what should I do?
99% of printing issues are solved by disabling Page Scaling, an adjustment that some printers make automati...
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How do I know if my FitKit® printed correctly?
It’s important that your FitKit® prints correctly in order to get the best fitting MyONE condom. Here’s a s...
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What if I’m uncomfortable measuring myself?
Uncomfortable measuring? Get the MyONE® Sample Kit! Each sample kit comes with 3 different sized condom samples from either our Snug, Classic, or Large condom range. Also included is our FitKit® measuring tool so you can measure & adjust your fit as...
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What does the letter and number mean in each size code?
We recently updated our size codes to be more intuitive, learn more here. Each size code is the combination...
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What sizes does MyONE® Custom Fit™ offer?
MyONE® Custom Fit™ is an extension of the ONE® brand that is all about proper condom fit -- and features 52...
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Don't various condom sizes already exist?
Since the ONE® brand's launch in 2004, we've always loved to tinker with condoms and bring incredible new i...